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Last updated: 26 April 2026

Basham Chiropractic (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information, and how you can access, correct or make a complaint about the personal information we hold. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records and Information Privacy Act 2002 (NSW).

Who we are

Basham Chiropractic is a chiropractic practice located at 66 Plunkett Street, Nowra NSW 2541, operating within Nowra Allied Health Centre. Our practitioners are registered health professionals with the Chiropractic Board of Australia (AHPRA).

What personal information we collect

The personal information we collect about you depends on your interaction with us. It may include:

• Identification details (name, date of birth, address)
• Contact details (phone, email, emergency contact)
• Medicare and private health insurance details
• Health information — including your medical history, current symptoms, examination findings, treatment notes, imaging and reports
• Payment information (HICAPS claim details, transaction records)
• Communications you send us by email, phone, web form or social media
• Information your browser sends when you use our website (IP address, device type, pages viewed)

Health information is sensitive

Health information is treated as sensitive information under Australian privacy law and is given a higher level of protection. We only collect health information that is reasonably necessary for providing chiropractic care and managing your treatment, and only with your consent.

How we collect your information

We collect personal information directly from you wherever practicable — for example, when you book an appointment, complete an intake form, attend a consultation, contact us by phone or email, submit our contact form, or use our online booking system. We may also receive information from your GP, specialists, allied health practitioners or other health providers (with your consent or where authorised by law).

Why we collect, use and disclose your information

We use your personal information to:

• Provide chiropractic assessment, treatment and management
• Communicate with you about appointments, results, follow-up care and reminders
• Process Medicare, DVA, WorkCover and private health insurance claims
• Liaise with other health providers involved in your care, with your consent
• Comply with our legal, regulatory and professional obligations (including Chiropractic Board of Australia and AHPRA requirements)
• Improve our services and respond to feedback or complaints

We do not sell your personal information, and we do not use it for marketing purposes without your consent.

Who we share your information with

We may disclose your personal information to:

• Other practitioners within Nowra Allied Health Centre involved in your care, with your consent
• Your GP, specialists or other treating practitioners, with your consent
• Medicare, DVA, WorkCover and your private health insurer for claim processing
• Our practice management software provider (Nookal), our online booking provider and our payment/HICAPS processor — all of whom are bound by confidentiality and privacy obligations
• Government agencies, courts or regulators where required or authorised by law

Storage and security

Your records are stored in our secure practice management system. Paper records, where used, are stored in locked premises. Electronic records are protected by access controls, password protection and routine backups. Despite our security measures, no method of transmission over the internet is 100% secure — we apply reasonable safeguards but cannot guarantee absolute security.

Clinical records are retained for the period required by Australian law and the Chiropractic Board of Australia — typically a minimum of seven years from the date of last service for adults, or until the patient turns 25 for records relating to children.

Our website and cookies

Our website uses cookies and similar technologies to remember your preferences, analyse traffic, and improve your experience. You can disable cookies in your browser settings — some functionality may be limited if you do.

Our site uses the following third-party services:

• Google Maps — to display our location on the Contact page (governed by Google’s privacy policy)
• Nookal Online Bookings — to allow you to book appointments online (governed by Nookal’s privacy policy)
• WPForms — to receive your enquiries via our contact form
• Standard website analytics may be enabled to help us understand how visitors use the site

Accessing and correcting your information

You have the right to access the personal information we hold about you and to ask us to correct it if it is inaccurate, incomplete or out of date. To make a request, please contact us using the details below. We will respond within 30 days. There is no charge to access your information, although a reasonable fee may apply if a request is unusually large or complex.

Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us first so we can attempt to resolve the matter — we’ll respond within 30 days.

If you are not satisfied with our response, you can lodge a complaint with:

• The Office of the Australian Information Commissioner (OAIC) — 1300 363 992 or www.oaic.gov.au
• The NSW Information and Privacy Commission — 1800 472 679 or www.ipc.nsw.gov.au
• AHPRA (for complaints about a registered practitioner) — 1300 419 495 or www.ahpra.gov.au

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practice, technology or legal requirements. The current version will always be available on this page with the “last updated” date at the top.

Contact us

For any privacy-related questions or requests:

Basham Chiropractic
66 Plunkett Street, Nowra NSW 2541
Phone: (02) 4422 1421
Email: info@bashamchiropractic.com.au